FREQUENTLY ASKED QUESTIONS
You can fill out the online form on the Contact Us page and we will reply to you at the earliest convenience. The Customer Contact Centre business hours are 8:00am – 4:00 pm Monday to Friday (AEST).
You can shop without creating an account.
However, registering does have some benefits:
Please note: Emails from us may appear in your junk/spam folder.
To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
This online marketplace is a Click and Collect service only. If you would like delivery to be included in your quote, please use the Contact Us page and a Sales Representative will get in contact with you.
If your order has not yet been picked, we are more than happy to assist.
Please contact our customer service team urgently on the Contact Us page and we will process additional payment or refund differences at the earliest convenience.
Order confirmations are emailed automatically to the email address provided when processing your order. It may appear in your junk/spam folder. If you have entered an incorrect email address and have not received our Order Confirmation – please Contact Us to update your details.
If there is an Out-of-stock note on the product you are after, please Contact Us to determine stock availability dates or to discuss alternative options.
Yes, all online prices include GST.
No, minimum quantities are stipulated per product and where packs or bundles are applicable.
Acrow Marketplace is an online store, where prices may be less than what is quoted by a sales rep/charged as a walk-in (COD) customer. Our online store is geared towards promoting a shift in purchasing behaviours for simple transactions, that involve little administrative interaction. We have designed this process accordingly and therefore are able to provide lower prices on a select range of products. All online prices include GST, whereas office/depot quoted prices will exclude GST. We encourage potential COD sales and walk-in clients to review online pricing to ensure you are getting the best prices based on your requirements.
You can purchase online, using Paypal, Credit Card or your approved Acrow Trading account and collect directly from the depot closest to you within the suggested time frame.
Please review our Returns Policy.
Please review our Returns Policy.
• Credit card – applicable fees apply
• On account (completed and approved credit application - Contact Us to open a business account)
We do not yet have this as a payment option. If you are an existing Acrow Formwork & Scaffolding business account holder, you can pay according to these Account Terms and Conditions. If you are interested in opening a business account, please Contact Us .
Yes, if you entered this online in the ordering process, this would appear on your Tax invoice.
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We sell Quickstage Scaffolding which is HDG (Hot Dipped Galvanised) and meets all the relevant Australian standards and regulations.
Yes, Quickstage is compatible with most other scaffold brands. Contact Us to confirm all compatible brands and receive a copy of the relevant confirmation of compatibility.
Yes, please see list below in relation to the relevant Australian standards and Codes of practise for both scaffold and formwork products.
• AS/NZS 1576.1:2010 Scaffolding – General requirements
• AS/NZS 1576.2:2016 Scaffolding – Couplers and accessories
• AS/NZS 1576.3:1995 Scaffolding – Prefabricated and tube-and-coupler scaffolding
• AS/NZS 1576.6:2000 Scaffolding – Metal tube-and-coupler scaffolding – Deemed to comply with AS/NZS 1576.3
• AS 1577:2013 Scaffold planks
• AS 1657:2013 Fixed platforms, walkways, stairways and ladders – Design, construction and installation
• AS/NZS 4576:1995 Guidelines for scaffolding
• AS 4100:1998 Steel structures
• AS/NZS 1892.1:1996 Portable ladders – Metal
• AS 3610:1995 Formwork for concrete
• Scaffolding Code of Practice 2009
• Formwork Code of Practice 2016
An Acrow Account is an approved and active credit account with Acrow. This involves completing an Acrow Confidential Credit Application Form and the Personal Guarantee & Indemnity Agreement, signed, witnessed and returned to Acrow. By signing this form and agreement you agree to Acrow's Credit Account Terms and Conditions, Terms of Sale and Terms of Hire.
To pay by Account, at Checkout, you have Secure payment options: "Credit Card or Paypal" & "On Account". Select "On Account" and then select "Pay now" to complete your order. Follow the prompts from this step.
If you do not have an Acrow Account and wish to open one, please Contact Us.
X.1 The purchaser indemnifies Acrow, its officers, employees and agents against all loss, damage, injury or expense that Acrow may sustain or incur as a result, whether directly or indirectly, of any breach of these terms and conditions , including any action or claim for alleged infringement of any patent, copyright, registered design, trademark or any other intellectual property rights.
Our prices listed do not include engineering design hours, however if you require technical assistance or want out find out more about our engineering design service please Contact Us.